Arizona Family Hospice is privately owned and operated. Arizona Family
Hospice,LLC. allows users to access health related information that is
provided to us. The information provided on the Azfamilyhospice.com
website is for general informational purposes only. None of the
information we provide on our website constitutes, directly or
indirectly, the practice of medicine, the dispensing of our medical
services, a professional decision or a treatment plan. You should not
rely on the information provided on the Azfamilyhospice.com website as
a substitute for personal medical advice or delay in seeking it because
of something you read on our website.
Arizona Family Hospice, LLC, does not sell or rent your personally
identifiable information to anyone, unless:
1. we have your consent to share the information
2. we respond to subpoenas, court orders, or legal process
3. we find that your actions on our websites violates the Arizona
Family Hospice, LLC. Terms of service, or any of our usage guidelines
for specific services we provide.
We obey all laws and regulations that apply to our organization. This
includes Federal, state and local laws and regulations.
- Our team obey all laws, regulations and guidelines that apply to
their area of work. This includes laws and regulations that may not be
mentioned in this booklet.
- Our supervisors and managers make sure that all employees
receive training in the laws and regulations that apply to their
department or unit.
If you have any questions about the laws and regulations that apply,
please contact our office.
Fraud, Abuse and The
False Claims Act
Our team work hard to ensure that we create accurate and truthful
patient bills and submit accurate claims for payment from any payer,
including Medicare and Medicaid, commercial insurance, or our patients.
The Federal False Claims Act (31 USC 3729-33) imposes civil penalties
on any person or organization for knowingly making a false record or
filing a false claim with the government for payment.
“Knowing” can include deliberate or reckless ignorance of
facts that make the claim false.
Examples of possible False Claims include someone knowingly billing
Medicare for services that were not
provided, or for services that were not ordered by a physician, or for
services that were provided at sub-standard quality where the
government would not pay.
A person who knows a False Claim was filed for payment can file a
lawsuit in Federal Court on behalf of the government and, in some
cases, receive a reward for bringing original information about a
violation to the government’s attention. Penalties for violating
the federal False Claims Act can be up to three times the value of the
False Claim, plus from $5,500 to $11,000 in fines, per claim.
The False Claims Act protects anyone who files a False Claim lawsuit
from being fired, demoted, threatened or harassed by his or her
employer for filing the suit. If a court finds that the employer
retaliated, the court can order the employer to re-hire the employee
and to pay the employee twice the amount of back pay that is owed, plus
interest and attorney’s fees.
Our Corporate Responsibility Program supports compliance with the False
claims Act by:
• Monitoring and auditing to prevent or detect errors in coding or
• Educating our team that they are responsible to report any
concern(s) about a possible False Claim at a CHP facility via our
3-Step Reporting Process.
information about patients, employees and the organization confidential.
Our team sees a wide range of information that is confidential,
sensitive or proprietary. That includes information that we create and
own or that is owned by others and provided to us for limited use. The
information may be in many forms, including paper or electronic
records, voice mail or in a person’s memory. Giving out this
information improperly can harm individuals, our business partners and
our organization. Our associates must protect this information from
being revealed or used without proper approval. They are to use such
information only for the benefit of the patient and our organization.
If you have questions about this principle, talk with your supervisor.
Our team must use, preserve and protect intellectual property. This
trademarks or copyrights, and programs, software or information owned
by other organizations, following the terms of our license or other
agreement to use the property. We also must use and protect
confidential information or data owned by others that is given to us
for our use, such as client lists, price lists, contracts or documents,
following any terms we agreed to when we received the information.
Our team may not use confidential information that they obtain from
competitors in violation of a non-compete agreement, prior employment
agreement or other contract.
of Responsible Conduct
Records And Information
Some jobs require access to other employee’s personnel files or
other confidential information. This puts a special obligation on team
to make sure this information is used or released only with proper
authorization. Improper access, release, or use of this information can
harm our employees, patients and our organizations.
Peer review information must be protected, according to Federal and
state laws and rules and ourorganization’s policies. These laws
and rules protect this confidential information so that health
providers can talk openly and honestly about professional performance.
They also protect our organization and our efforts to safeguard this
information. If you have questions about which peer review information
may be protected, call our office.
Communications – Eavesdropping, Wiretapping Or Interception
State and Federal laws regulate wiretapping, eavesdropping and other
forms of observing people by electronic means. Our policy is to obey
all such laws that apply to our business. It is against the law to use
any electronic, mechanical or other device to monitor, copy or obtain
the contents of any telegraph, telephone, facsimile, modem-transmitted
email or other communications unless one (or sometimes all) of the
parties involved agree to it.
You may violate the law merely by listening in on a conversation, even
if you take no notes or make recordings.
Unless you receive approval ahead of time, you must do one of three
things if you pick up a phone that is in use by others:
(1) You may listen to the call if you received prior permission to
listen from every party to the call;
(2) You must identify yourself at once so that every person on the call
knows that you are on the line, or
(3) You must hang up at once.
Entertainment And Discounts
We conduct our business fairly. We do not offer, ask for, accept or
give gifts, services, improper discounts, kick backs or other things of
value to influence the business actions of any supplier, vendor,
customer, contractor, government official or other associate. Tell your
supervisor about any personal present or monetary receive at any time.
Our employees may not ask for money, rewards, gifts or any other thing
of value from patients or their family members, or from contractors
(except as approved for charity fund-raising). Our associates may not
accept money or rewards, or a gift that has more than a token value,
from patients or their families. If a patient or family member wishes
to give more than a token amount of money as a gift, refer them to our
Foundation or other appropriate office for charitable donations.
Our employees do not use our business information for their personal
profit or advantage. They also do not give any such information to
anyone for any reason that is unrelated to performing their job duties
On Outside Boards Of Directors
We encourage our associates to take part in the civic and social
affairs of their communities. This may include serving on the boards of
directors of various charitable. When serving on such boards, remember:
- Obtain your supervisor’s approval before serving on the board
of directors of any organization that may have interests that conflict
- Do not discuss or vote on any matter that might affect the interests
of our organization;
- When you speak as a board member, be sure you are not identified as
speaking on behalf of our organization, unless you are given permission
to do so, and
- Be sure you follow your organization’s policy on payment from
outside groups, especially if your board duties require you to perform
board work during your regular work hours.
CODE OF RESPONSIBILITY:
HUMAN DIGNITY, RESPECT AND HIGH QUALITY CARE
Maintain an environment where we treat everyone with dignity and respect
and where our hallmark is high quality care.
- Our team treats every person – including those we serve
and others – with dignity and respect. We recognize each
person’s worth, value and status.
- Our team makes decisions to admit, treat, transfer and discharge
based on the medical findings of what is best for each patient,
resident or client. Our team does not base decisions on the financial
status of the patient, resident, client or the organization.
- Our team understands that patients, residents and clients must
have reasonable access to care based on what is best for them. We are
dedicated to high quality services.
- Our team will help our patients, residents and clients to manage
their pain through appropriate and timely assessments and pain
- Our team understands that patients, residents and clients must
be allowed to express grievances or complaints and we will endeavor to
resolve any grievances or complaints in a timely manner.
- The responsible physician or other licensed independent
practitioner will clearly explain the outcome of any treatment or
procedure to our patients, residents or clients, and to their families
when appropriate, especially if outcome differs significantly from